Click & Brew Return and Refund Policy
Effective Date: 1st Dec 2023
Thank you for shopping with Click & Brew! We are committed to ensuring your satisfaction with our products. Please read the following Return and Refund Policy carefully.
1. Returns Eligibility:
- You may return a product within 7 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact Click & Brew's customer support via [email protected]. A Click & Brew representative will guide you through the return process, including providing any necessary documentation and shipping instructions.
3. Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, Click & Brew gift card credit will be offered and are strictly not exchangeable for cash.
4. Shipping cost:
- Customers are responsible for all shipping costs.(including return and dispatch)
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
5. Non-Returnable Items: Certain items are non-returnable, including:
- Used consumables items such as coffee beans, tools, lubricants, palm rests & PCBs are strictly not exchangeable or refundable.
- Products with obvious signs of use.
- Items not in their original condition, damaged, or missing parts.
- Sales of discounted and promotional items are considered final and non-refundable.
- Products purchased using the Shopback, PayLater method are not eligible for a refund or return.
- All shipping charges, taxes, custom duties and credit card fees are not refundable.
6. Refunds (if applicable):
- Late or missing refunds: If you haven't received a refund in gift credit within the expected timeframe, please contact Click & Brew customer support team.
- Sale items: Only regular-priced items may be refunded; sale items are non-refundable.
7. Exchanges:
- For exchanges involving an item of higher value than the item purchased, a top-up is required.
- All items returned or exchanged must be given back with the full original packaging, including labels, documents, cables, tools, etc.
- An 1-on-1 exchange is applicable for defective products and a full refund will be applicable if Click & Brew is not able to repair or replace the defective item.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.
8. Cancellation Policy:
- Orders may be canceled within 24 hours of purchase.
- To cancel an order, please contact Click & Brew's customer support as soon as possible.
9. Modification of Terms: Click & Brew reserves the right to modify or amend these return and refund terms at any time. Any changes will be effective upon posting the revised policy on the Click & Brew website.
By making a purchase with Click & Brew, you acknowledge and agree to abide by this Return and Refund Policy.
For further assistance, please contact:
Click & Brew Customer Support