General Delivery Information
- Delivery Areas(Malaysia): Local delivery is currently limited to Malaysia only using Ninjavan.
- Delivery Areas(International): International delivery will limited by the system and which delivery company the customer select
- Delivery Times: Orders are typically processed within 1 to 2 business days and shipped within 2 business days. Delivery times may vary depending on factors such as product availability and shipping location.
- Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. Shipping costs will be displayed at checkout before you complete your purchase.
- Tracking: You will receive a tracking number once your order has been shipped. You can use this number to track the progress of your delivery.
Delivery Options
- Currently we only offer standard shipping that delivery companies offfer. Shipping costs vary depending on the delivery company you choose and your shipping destination. Please select your desired shipping method at checkout to view the corresponding shipping cost.
Delivery Issues
- Missing or Damaged Items: If you receive a damaged or incorrect item, please contact our customer service team within 2 days of delivery. We will provide instructions for returning the item and processing a replacement or refund.
- Delivery Delays: Delivery delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. We will notify you of any significant delays and work to resolve the issue as quickly as possible.